Support Assurance
What is Support Assurance?
Support Assurance is our flagship package – It means never having to worry about your IT support needs again. It’s having a Proactive IT solution that is budgeted just like your utilities – No more surprises with huge one-off IT expenses. It’s like having your own in-house IT Department without the overhead or headaches of running it. Loggerhead IT Solutions takes care of your IT Support needs while you work on building your business. We work together, as partners, for your success. You need your computers to work in order to build your business and we make sure they do. It’s as simple as that. For a flat, predictable, monthly rate per machine all of your IT support needs are done for you.
We help you control the largest single cost of business technology – the hidden costs of lost time and productivity due to technical problems. You get all of the benefits of having a fully staffed IT department for a small fraction of the cost when compared to staffing your own physical in-house team. This means one less thing on your plate that you have to worry about, therefore alleviating frustration while saving you time and money.
Benefits & Features
- Performance Monitoring
- Connectivity Issues
- Temporary Files and Internet Debris Removal
- Logical Disks monitored for free space
- S.M.A.R.T disk monitoring
- Applications, Software, and Event Logs
- SNMP Monitoring
- Backup Monitoring (optional for Data Assurance)
- Escalation Process
- Server Availability
- Basic Response Time Monitoring
- Custom Performance Monitoring
- Server Health Check and Analysis of Key Trends
- Fully-staffed Network Operations Center
- Patch Assessment & Management (OS & 3rd Party)
- Service Pack Updates
Desktop Security
Enterprise Antivirus
- Data files updated every 4 hours
- Daily Quick Scans
- Weekly Deep Scans – Off hours
Antimalware/Antispyware
- Daily Quick Scans
- Weekly Full Scans – Off hour
Detailed Reporting
- Monthly Executive Summary
- Monthly Detailed Executive Report
- Patching, Antivirus, and Spyware Report
- Asset & Inventory Report
- On-demand Reporting
Extras
Policy Management – standardized policies and user configurations available across all systems
Client Communicator – Loggerhead IT Solutions icon in your System Tray which can provide important links, company information, standard processes and procedures, self-help scripts and information.
Remote scripting – allows Loggerhead IT Solutions the ability to run various scripts and configurations quickly and seamlessly to one, or all managed systems. These can include software install and uninstalls, systems settings, user windows environment policies, registry changes, and printer installs.
Client Portal – provide asset and inventory reports, systems reports, backup reporting (for Data Assurance clients) and secure remote access to desktops and servers.
LogMeIn Pro – included on all managed systems is the full version of LogMeIn Pro. Through the Client Portal this allows for the secure remote access to any and all of your managed systems.