FAQs


What exactly is IT?

Officially it stands for “Information Technology.” For us, it means all things computer- and technology-based. We try to stay up to date with all of the latest tech trends, sift through everything and only pull out the things that matter. We cut through the hype and focus on the important things. For an official definition check out TechTerms.com

Is Support Assurance included with Data Assurance?

Yes it is. We try to make everything as simple and easy for you as possible. For this reason we’ve made Data Assurance an upgrade from Support Assurance to create a logical, understandable, product line.

Why is Support Assurance included with Data Assurance?

This is by design. We understand that you would ask this question if you think you just want a Business Continuity solution, however we’ve done this on purpose. With Support Assurance we make sure that your computers are running at their best with all of the proper updates, patches, and security scans. With Data Assurance we backup all of your up-to-date computers to our Business Continuity Servers, on and off-site. After all, what good are our backups if the computers we are backing up aren’t working properly?

Do you support Macintosh machines?

Yes.  We have a Mac agent that allows us to monitor and patch Macintosh machines.

Do you support Mobile Devices?

Yes and no.  We are currently working on an agent that will allow us to manage all mobile devices, which allow you to roll their support into your monthly payment.  As soon as that is completed you will notified by your Loggerhead Representative.  Until then, we are more that happy to assist you with your mobile devices on a case-by-case basis.

Where did the name Loggerhead come from?

We get asked this a lot. The short answer – the owner likes sea turtles. The long answer includes the owner, his family, Hawaii, Hutchinson Island, Florida, snorkeling, Loggerhead Sea Turle nesting, and a Green Sea Turtle named ‘Fred.’ He’ll have to explain some other time… but trust us, it’s a cute story.